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Expatmoves FAQ's

Some detailed answers from our team of experts.

If you’ve got a question to ask us, please get in touch!


If you are moving locally then I would say ‘yes’, however I would only recommend packing your soft items, I would leave the fragile items to the professionals unless you have experience. If you are moving internationally you will not normally be allowed to pack anything, because this raises concerns with customs at destination and can cause you additional costs for ‘customs search’, along with delays in clearance

Majority of moving companies work weekends, however here in the UAE some will charge an additional premium for work on a Friday and Public holidays.

It depends on the volume of household effects to be packed and wrapped, plus the access at pick up and/or delivery can also impact on time taken. The company you choose will give you a more accurate answer once an in-home survey is completed.

All our moving and Relocation partners have to undergo a rigorous compliance check, which must be supported by documented evidence, prior to them working with us. Our reputation (and theirs) is on the line with you – our customer!

Your chosen moving company should advise you in advance of your move, however some of the basic requirements are: Move In/Out permits, arranging access with security if you live in a gated community or an apartment, making sure your power is not cut off until pick up is complete, turning your fridge off, draining your washing machine. If you need help with anything just speak with your moving company.

Some companies will include this service, some will include a specific number and others may charge you an additional amount for this service. This is something you can negotiate with when choosing your mover.

Moving internationally raises many questions: transit times, customs, packing process, items not allowed to ship, just to mention a few! When you have your in-home survey conducted the sales person will be able to answer most of the normal questions and any they are not sure of they will find answers for you.

All our partners provide an In-Home Survey free of charge.

When you choose an international mover they will have crew specifically trained, as it is quite different than a local pack. More paper will be used in cartons in order to cushion and protect items. Furniture will be dismantled (where possible) and wrapped up using many different types of material (example: foam, paper blankets, corrugated, bubble wrap, cardboard etc). Items of particular value can also be crated.

Simple answer is ‘yes’, because the moving crew will need your guidance and answers throughout the day. If you can’t be available it is recommended you arrange a friend or relative to act on your behalf. However it is okay to come and go throughout the day if you have things to do, as long as the crew leader has your contact number.

What Our Customers Say - Relocation testimonials

Well Done, Expat Moves. Using your website saved me time and the hassle of waiting for people who never call me back. Expat Moves got me the best quotes and helped me pick the right company to suit my needs. The website is so easy and simple to use. Thank you, I will certainly be recommending you to my friends.

Gina Samuelson - Relocation testimonials

We recently used Expat Moves website for all my moving needs. I was looking for an all in one service that someone could take care of due to my busy schedule. The timing and quality met my expectations and everything is communicated in a professional and timely manner. Defiantly the most convenient and hassle free way in getting the best price. I would highly recommend this website for your next move.

S. Wright - Relocation testimonials

I used Expat Moves to help me find a company to move us in Dubai. Very quick, professional and officiant, I was given a choice of price and company's I could pick from, no hanging around waiting for lots of different relocation companies to turn up. Great way to start moving, thank you guys at Expat Moves for your help, made my life so much easier.

Ann-Marie Philips - Relocation testimonial Customers